FAQS

ticketing

VIP enjoy entry to PrimEvil, a free drink at the bar, a go on Predator High Ropes and unlimited fast-track entry to all haunts across the Park all night.

Fast track enjoy entry to PrimEvil, a go on Predator High Ropes and one fast-track entry to each haunt across the Park during the night.

All Haunts enjoy entry to PrimEvil and one visit to each haunt across the Park during the night.

We encourage you to start your journey with us early and enjoy all the night has to offer. There will be street food providers and a licensed bar plus many entertainers to keep you company the whole night through. Please remember: Screaming won’t help!

Tickets can be purchased in advance by visiting our tickets page. A limited number of “All Haunt” tickets will be available on the gate and sold at full price which is £4.00 more than the online ticket price. Park only tickets are also available at the gate.

Subject to availability, yes they can. Please be aware that PrimEVIL has a maximum capacity to ensure that those attending get the opportunity to visit all attractions. We recommend booking in advance as we expect to sell out. The limited number of “All Haunts” tickets that are sold at the gate are at full price which is £4.00 more than the online price. The Park only ticket is available at the gate every night. Please be aware that if an evening sells out there will be no tickets available on the gate.

PrimEvil is open for thirteen nights over the Halloween period.  It is important that we can accommodate everybody, so we have incentivised some evenings slightly to encourage some of our visitors into the earlier evenings.

Yes. PrimEvil will run in exactly the same way, (improvisation is a factor with actors), with the same cast and scares. Admission prices are reduced on some evenings.

Sorry, no. PrimEVIL is for adults and those aged 12+. We strongly recommend the event is unsuitable to those under that age.

Disabled guests, who are unable to access the haunts can purchase a park only ticket. These tickets are only available by telephoning Guest Services on 01603 876310.

If you are able to access and enjoy our haunts, there is no discount available. If you are able to access our haunts but require the support of a carer, your carer can accompany you free of charge however we do require appropriate proof such as DLA or PIP.

Please note only Route 666 is wheelchair accessible.

Sorry, no. We ensure that our tickets are priced fairly for everyone attending whatever the number in the group.

ROARR! Annual Pass holders get 15% off every All Haunt ticket purchased.  You cannot use your Annual Pass holder discount with any other offer such as an Early Bird ticket release, Fast Track and VIP tickets.  The discount is also not valid on Park Only tickets.  Tickets purchased using the discount must be in the name of the Annual Pass Holder and the Annual Pass holder must be attending the event.

No. Admission tickets are non-refundable and not transferable to another evening.

Yes, you can.  You can pay for a Scare Pass Park only, priced between £12-£15, and is available to purchase at the gate on your arrival.  This gets you admittance into the Park but not into any of the Haunts.  However please remember that all under 16 year olds must be accompanied at all times during their visit to PrimEvil including going through the haunts.

6pm with last entry at 9pm – the haunts, bar and food outlets will close around 11pm

THE EXPERIENCE

We are adhering to and closely monitoring all of the Government guidelines for Covid-19.

The event is aimed at adults and those aged 12+.

If you are looking for a Halloween attraction suitable for children, we recommend you visit the daytime Halloween activities at ROARR!

Yes. Four of the attractions are indoors albeit the queuing areas are outdoors. Route 666 is an outdoor attraction set in natural woodland.

Yes … it’s PrimEVIL. Screaming won’t help !!!! Enjoy …

Yes. All the attractions involve live actors, many of whom are considered to be extremely scary.

Wheelchair users are welcome to attend the event at the reduced registered disabled rate.  All haunts except Route 666 are inaccessible.

To get a replacement ticket you will need to prove your purchase with email confirmation or booking reference.

FOOD & DRINK

Yes, PrimEvil will have a selection of food vendors open and ready to provide you with food and drink, the on-site Snack Shack, Dippy’s Pizza and Fries and Nautilus will be serving hot and cold food, drinks and snacks all evening.

Yes. Only alcohol purchased at the park is permitted, all other alcohol will be taken away at the entrance during the bag search.  We also have a strict policy on refusing drinks to any guest who has reached their limit.

FACILITIES

Yes. We have disabled toilet facilities located around the park.

No – even trained guide dogs may be stressed by the nature of the event. Please enquire further.

We will be providing some cover over the Haunt queues, however there will be uncovered areas and walk ways where you may be exposed to the elements. As we usually expect rain in October please wear clothing to suit the weather on the evening.

PrimEVIL has hard walkways and we have gone to a lot of trouble to ensure that the surfaces are suitable for all weathers. That said some are in natural woodland so be prepared and wear suitable footwear.

We suggest you prepare for the changeable autumnal weather and bring suitable warm clothing.

PrimEvil is a mixture of indoor and outdoor environments and they are very intricate as well as scary, with live actors, special effects, strobe lighting etc.

All tickets are non-refundable, please decide if you are fit to attend PrimEvil before you purchase any tickets.

Please remember this event is mostly outdoors, with exposure to the elements, please only attend if you think you are fit enough.

Anyone under the age of 16 must be accompanied by an adult. PrimEvil is not recommended to under 12’s. Please ask for details.

COVID-19 Safety Regulations.

We will continue to monitor government guidelines and will update this information a bit closer to the time, depending on what restrictions will/will not be in place.

Expectant Ladies
PrimEvil can get hectic with movement, jumps, uneven flooring, and scares. They are NOT recommended for pregnant ladies.

Heart Condition
If you have any concerns with a heart condition, then it would be advised not to attend any of the attractions.

Arthritis
Please ensure you are fit to attend.

Under Medical Treatment
Please remember this event is mostly outdoors, with queuing and exposure to the elements, please only attend if you think you are fit enough.

COVID-19
Anyone who has signs of Covid-19 symptoms, must NOT attend.

Epilepsy
Please be aware that strobe and flashing lights are used on all the haunts.

Yes! PrimEvil merchandise will be available throughout the evening in the food court area and also available from the food and drink outlets.