ONLINE TICKET TERMS & CONDITIONS

A Booking Reference number will be sent to the email address supplied at the time of booking. Once payment has been confirmed, tickets booked online are reserved for your specified date. You MUST bring your email confirmation with the barcode with you.

PrimEvil at ROARR! operates a policy of no refunds for tickets booked online.

No refunds will be issued for inclement weather or any further force majeure. In the event of a cancellation due to weather an exchange to another evening will be offered

We reserve the right to refuse entry without explanation, and to alter, close or remove details of attractions without prior notice for technical, operational or other reasons. No refunds will be given in these circumstances

Any person deemed intoxicated, acting inappropriately or acting with criminal intent will be ejected from the event and their ticket invalidated

Last entry to the event is 9pm. All attractions will close two hours after the last admission, this will be advertised on the night. Please ensure you have time to complete all attractions. Refunds cannot be issued for attractions not visited

PrimEvil has a minimum age of 12. Proof of age may be requested.

Do not touch our actors, they will not touch you.

Food or drink may only be purchased from the event, we reserve the right to confiscate any items from outside the event

No illegal substances or legal highs may be brought onto the premises at any time

Smoking (including e-cigarettes) is strictly prohibited, other than in the designated outdoor smoking areas

Due to the nature of the attractions, this event is not recommended for pregnant people, people with heart conditions, epilepsy, claustrophobia or of a nervous disposition. Always seek medical advice beforehand if you are affected by any of these conditions.

Strobe lighting, smoke machines and synthetic fragrances are used at the Haunts.

Dogs are not permitted. Guide dogs are allowed into the site but not in any of the attractions

Vehicles are parked at the owners’ risk. We accept no responsibility for damage caused to any vehicles

We offer a free Essential Companion ticket for one person accompanying a registered disabled guest.  To be eligible for this tickets you must show proof of carer status on entry: NIMBUS Access Card +1 or +2, carer’s allowance, or photographic ID of employed carer. Please contact Guest Services to book your Essential Companion ticket 01603 876410.

Credit/debit card transactions are made on a separate secure server, with full encryption of all credit card data. Your credit card details and personal information will not be shared with any other company or organisation. Use of the ticket implies agreement with the rules of the park posted on our website. The ticket remains the property of ROARR! and is not for re-sale, is non-refundable and non-transferable. The management reserves the right to refuse admission to any ticket holder and, in the interest of the public and for safety reasons, we also reserve the right to request guests to leave the park at any time. Tickets purchased online cannot be used in conjunction with any other offer.

PRICES

Prices displayed on the site are subject to change without notice. Once you have paid, we will not increase the price of your ticket.

LINKS TO OTHER WEBSITES

We use links to improve your experience of our website. We will always seek to make these links clear; so that you know you have left our website. However, please be aware that these websites are owned and run by other companies and organisations and we cannot accept responsibility for any information you choose to divulge to a linked website.

WEBSITE TERMS AND CONDITIONS

The copyright and other intellectual property rights of all material on this site are owned by ROARR! unless otherwise stated. You are permitted to print or download extracts from this site providing they are for your personal use only and are not used for any commercial purpose.

No part of this website can be used for any other purpose including transfer to another website without the prior permission of ROARR!

ROARR! endeavours to ensure that all information on this website is correct and accepts no liability or responsibility for any errors or omissions in the contents of this site. Everything on this site is provided to you “as is” without warranty of any kind, express or implied.

ROARR! accepts no liability for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on this website or you’re downloading of any data from the site.

Whilst we endeavour to ensure that this site is available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice.

By using the PrimEvil website you shall be deemed to have accepted these terms in full. If you do not agree to the terms and conditions, please do not use the website.

IMPORTANT

Please ensure that your contact details and email address are up to date to allow marketing to keep you informed of the latest news updates PrimEvil/ ROARR! cannot be held responsible for communication not received.

The data you supply will only be used for the purpose intended, to advise you of information about the event, the Park, Annual Pass updates, offers and special events and not passed to any third parties.